Terms of service

Last updated: March 20226

Welcome to RUEN. By accessing our website or purchasing from us, you agree to the following terms and conditions. Please read them carefully before placing an order.

Orders & Availability

All orders are subject to availability.
We reserve the right to refuse or cancel an order in cases such as stock unavailability, errors in product details or pricing, or suspected fraudulent activity.

Pricing & Payment

All prices are shown in Euro (EUR). GBP pricing may be available for UK customers.
Payment is accepted through secure providers including Stripe, PayPal, Apple Pay, and Shopify Payments.
Customers are responsible for any customs duties or taxes applied in their region.

Shipping

We ship from Ireland and Northern Ireland. Delivery times vary by location.
We are not responsible for delays caused by couriers, customs, or factors outside our control.

For full details, please see our Shipping Policy.

Returns & Refunds

You may return items within 14 days of delivery if they are unworn, unused, and in original packaging.
Customers are responsible for return shipping costs unless the item is faulty.
Refunds will be issued to your original payment method within 5–10 business days once approved.
We do not offer direct exchanges. To change your item, please return your order and place a new one.

For full details, please see our Returns & Refunds Policy.

Intellectual Property

All content on this website, including images, product designs, logos, and text, is the property of RUEN. It may not be copied, reproduced, or used without written permission.

Limitation of Liability

RUEN is not liable for any indirect, incidental, or consequential damages related to the use of our products or website.
Our maximum liability in respect of any order will not exceed the total price paid for the products purchased.